Shipping policy

Shipping Policy

We currently ship within New Zealand.

Order dispatch

Orders are dispatched within 1–2 business days, excluding weekends and public holidays.

Shipping rates

Standard shipping is charged according to order weight, with rates of NZ$9.90, NZ$12.90 or NZ$15.90. The applicable shipping charge is shown at checkout before you complete your purchase.

Delivery

Dispatch time is the time needed to prepare your order, not the delivery time. Delivery times can vary depending on your destination and the carrier. Any delivery estimates provided are estimates, not guaranteed arrival dates.

Delivery issues

If your order is delayed, arrives damaged or does not arrive, please contact us at hello@kalu.co.nz with your order number so we can help.

This policy does not limit your rights under the Consumer Guarantees Act 1993.